Terms of Service

These Terms of Service ("Terms") govern access to and use of the EOC Command platform, website, and related services (the "Service"), provided by EOC Command ("EOC Command," "we," "us"). By creating an account, starting a subscription, or using the Service, you agree to these Terms. If you are accepting on behalf of a government entity or other organization (a "Jurisdiction"), you represent that you have authority to bind that Jurisdiction, and "you" refers to it.

1. The Service

EOC Command is a software platform for emergency operations center management: incident and task coordination, ESF position management, communications, mapping, damage assessment, reporting, and related tools. The Service is provided as-is over the internet and is updated continuously.

2. Accounts

• Every user must have their own account with accurate information; credentials must not be shared.
• A Jurisdiction's owner and admins control membership, roles, and settings for that Jurisdiction.
• You are responsible for activity under your accounts and for promptly removing personnel who should no longer have access.

3. Subscriptions, Trials, and Payment

• The Service is sold as a flat per-Jurisdiction subscription, billed monthly or annually through our payment processor, Stripe. We do not store card numbers.
• New Jurisdictions receive a 14-day free trial. A valid payment method is required to start the trial; the subscription begins billing automatically when the trial ends unless canceled first. One trial per Jurisdiction.
• Subscriptions renew automatically until canceled. You may cancel anytime through the billing portal; cancelation takes effect at the end of the current billing period, and no partial refunds are owed for the remainder of a period except where required by law.
• Prices may change with at least 30 days' notice; changes apply at your next renewal.
• Tax exemption. If you claim sales-tax exemption at checkout, you certify that the purchase is for a government entity exempt from applicable sales tax and that the tax identification information you provide is accurate. You are responsible for the validity of your exemption claim.

4. Nonpayment and Suspension — Your Data Is Not Deleted

• If payment fails, our processor retries automatically and we surface warnings in the app. If the subscription lapses, access to the Service is suspended.
• Suspension never occurs while a Jurisdiction has an active incident in the Service. Access continues through the end of the active incident.
• Suspension does not delete data. A lapsed Jurisdiction's data remains stored and access resumes when payment is restored. Data is deleted only on the Jurisdiction owner's written request or as described in the Privacy Policy.

5. Emergency Use Disclaimer

EOC Command is a coordination tool — not a life-safety system, alerting authority, or substitute for 911, public warning systems, or trained emergency management judgment. You are solely responsible for the conduct of your emergency operations, for verifying information before acting on it, and for maintaining redundant means of communication and coordination. Internet software can experience interruptions; you must not rely on the Service as your only method of managing an emergency. To the maximum extent permitted by law, we are not liable for any injury, loss of life, or property damage arising from emergency operations, response decisions, or the availability or unavailability of the Service during an emergency.

6. Your Data

• Your Jurisdiction owns the data it enters into the Service (incidents, tasks, messages, assessments, reports, settings). We process it only to provide and improve the Service, as described in the Privacy Policy.
• Each Jurisdiction's data is logically isolated from every other Jurisdiction's at the database layer.
• Government customers may have public-records, retention, and open-meetings obligations (for example, under state public information acts). You are the records custodian for your data; the Service does not fulfill those obligations for you. We will reasonably assist with data export on request.

7. Third-Party and Bring-Your-Own-Key Services

• Certain features connect to services under your accounts: your Anthropic API key powers AI features (billed to you under Anthropic's terms), your ArcGIS credentials power map content, your Zoom account powers the video bridge, and your CAD/radio providers power those feeds. You are responsible for those relationships, their costs, and your authority to connect them.
• Credentials you store in the Service are encrypted at rest and used only to operate the features you configured.
• Third-party services (including payment, hosting, mapping, and AI providers) have their own terms and availability; we are not responsible for their acts or omissions.

8. Acceptable Use

You agree not to: misuse the Service or attempt to access other Jurisdictions' data; probe, disable, or disrupt the Service; use the Service to violate law or the rights of others; issue false public communications; or resell the Service without our written agreement. We may suspend accounts engaged in abuse, with notice where practical.

9. Intellectual Property

We own the Service, its software, and branding. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription. You own your data (Section 6). Feedback you provide may be used to improve the Service without obligation.

10. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, DATA, OR GOODWILL; AND (b) OUR TOTAL LIABILITY ARISING OUT OF THE SERVICE IS LIMITED TO THE FEES YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS WAIVES ANY IMMUNITY, DEFENSE, OR LIMITATION AVAILABLE TO A GOVERNMENT ENTITY UNDER APPLICABLE LAW, AND NOTHING REQUIRES A GOVERNMENT ENTITY TO ASSUME OBLIGATIONS PROHIBITED BY APPLICABLE LAW OR CONSTITUTION.

12. Term and Termination

• These Terms apply while you use the Service. You may stop using the Service and cancel at any time.
• We may suspend or terminate access for material breach of these Terms (including nonpayment, subject to Section 4) with notice where practical.
• On termination, Sections 5, 6, 9, 10, 11, and 13 survive. Data handling after termination is described in Section 4 and the Privacy Policy.

13. General

• Governing law. These Terms are governed by the laws of the State of Texas, without regard to conflicts of law, except to the extent a government customer's applicable law mandates otherwise. Venue lies in the state or federal courts of Dallas County, Texas, to the extent permitted by law.
• Changes. We may update these Terms; material changes will be posted with a new "Last updated" date and, for subscribed Jurisdictions, notified in the app or by email. Continued use after the effective date constitutes acceptance.
• Entire agreement. These Terms and the Privacy Policy are the entire agreement unless a separately signed agreement between us states otherwise (a signed agreement controls over these Terms where they conflict).
• Assignment. You may not assign these Terms without consent, except a government reorganization succeeding to your functions. We may assign to a successor of the business.

14. Contact

Questions about these Terms: [email protected]